Please read the information about rod warranties HERE
Provided that you registered your product and you are the original owner, our 5 Year warranty covers you if your rod breaks because of material, or craftsmanship defects. Please send your Rod to us for a warranty evaluation. If we determine that your rod broke because of a manufacturing fault it will be replaced quickly and at no charge other than the return shipping. If we determine it broke by abuse or misuse we will contact you and offer you a replacement as part of our OOPS replacement program.
Broken Guides are not covered under any 13 warranties. Guides are inexpensively and quickly replaced at most quality Fishing Tackle Shops. If you experience a breakage truly out of the ordinary you can send the rod to us for a warranty evaluation. But beware that a bent or damaged frame, cracked ring etc are usually caused through misuse of the rod and will not be covered under warranty.
Please understand Rods aren’t indestructible and must be used in a reasonable manor to the type of fishing they were designed for. Using rods outside their intended application may result in damage and will void any warranty.
Concept Reel Warranty
We warrant that this product will be free from defects in material or workmanship for the period 5 years from the date of purchase. Abuse, improper use, dirt, rust/corrosion or normal scratching or wear marks will not be covered under this warranty policy. External or Internal damage or malfunction due to the reel being pulled apart and put back together incorrectly will also not be covered under warranty.
PLEASE NOTE AUSTRALIA WILL NOT COVER USA WARRANTIES
For service, repairs and warranty evaluations please send your reel postage pre-paid to
13 Fishing Australia
Unit 3/255 Leitchs Rd
Did You Accidentally Break your Rod? - we've got you covered!
We understand accidents happen, and we want to thank you for purchasing an Omen or an Envy fishing rod by offering you an easy replacement service to cover accidental breakages. If you broke your rod fishing 50lb braid on a 10lb rod, in the car door, cieling fan, lifting a giant fish into your boat using only your rod or any other type of unfortunate accident that might happen to a rod, then please use the OOPS! Replacement Program. This program is design
Upon purchase of your new 13 Fishing product you must register your rod on our website to activate your warranty. To do so please use the form below and fill out your details and upload a simple photo or scan of your receipt and your warranty and OOPS program registration will be complete.
Select a single product to register with 13 Fishing Australia